{"id":7002,"date":"2025-04-23T12:18:27","date_gmt":"2025-04-23T16:18:27","guid":{"rendered":"https:\/\/beta.skyhighdo.com\/plan-de-contingencia-para-demoras-en-pista\/"},"modified":"2025-04-23T12:26:36","modified_gmt":"2025-04-23T16:26:36","slug":"plan-durgence-pour-les-retards-sur-le-tarmac","status":"publish","type":"page","link":"https:\/\/qa.skyhighdo.com\/fr\/plan-durgence-pour-les-retards-sur-le-tarmac\/","title":{"rendered":"Plan d’urgence pour les retards sur le tarmac"},"content":{"rendered":"\t\t
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Plan d\u2019urgence pour les retards prolong\u00e9s sur la piste<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sky High Aviation Services Dominicana, S.A. (“Sky High”) a d\u00e9velopp\u00e9 une proc\u00e9dure de gestion des retards sur piste, con\u00e7ue pour g\u00e9rer efficacement les retards prolong\u00e9s sur la piste ou sur la rampe, en assurant \u00e0 la fois la s\u00e9curit\u00e9 et le bien-\u00eatre des passagers. Cette proc\u00e9dure s\u2019applique \u00e0 tous les vols op\u00e9r\u00e9s par la compagnie.<\/p>

Sky High a \u00e9labor\u00e9 ce plan en respectant fid\u00e8lement les r\u00e9glementations et dispositions des autorit\u00e9s de l’aviation civile tant au niveau local qu’international, et coordonne avec les autorit\u00e9s a\u00e9roportuaires, le contr\u00f4le du trafic a\u00e9rien, les douanes et la s\u00e9curit\u00e9 dans les cas o\u00f9 un retard de cette nature se produit. La compagnie a\u00e9rienne garantit aux parties int\u00e9ress\u00e9es que des ressources suffisantes sont disponibles pour mettre en \u0153uvre le plan d\u00e9crit ci-dessous.<\/p>

  • Sky High informera les clients \u00e0 bord de l’avion de l’\u00e9tat du retard lorsqu’il d\u00e9passe 30 minutes, apr\u00e8s quoi des mises \u00e0 jour devront \u00eatre fournies toutes les 30 minutes via le syst\u00e8me de sonorisation de l’avion et l\u2019\u00e9quipage de cabine. Une fois la cause du retard sur la piste r\u00e9solue, les passagers seront inform\u00e9s de mani\u00e8re claire et opportune qu’ils peuvent proc\u00e9der au d\u00e9barquement de l’avion.<\/li>
  • En cas de retard sur la piste, sup\u00e9rieur \u00e0 deux heures depuis son d\u00e9but, Sky High garantira de la nourriture et de l’eau potable \u00e0 tous les passagers, dans la mesure o\u00f9 cela est possible en termes de s\u00e9curit\u00e9. En outre, l\u2019eau potable sera fournie pour le fonctionnement des toilettes et des lavabos et les installations sanitaires seront maintenues en \u00e9tat de marche. De m\u00eame, Sky High veillera \u00e0 maintenir une temp\u00e9rature confortable dans la cabine pour les passagers et, si n\u00e9cessaire, des soins m\u00e9dicaux leur seront prodigu\u00e9s.<\/li>
  • Si le retard se prolonge au-del\u00e0 de quatre heures, les passagers se verront proposer la possibilit\u00e9 de d\u00e9barquer volontairement si les conditions le permettent. Si le d\u00e9barquement n’est pas possible, une d\u00e9cision sera prise de ramener l’avion \u00e0 un point de d\u00e9barquement appropri\u00e9, afin de permettre aux passagers d’abandonner le vol s’ils le souhaitent.<\/li><\/ul>

    Il existe quelques exceptions aux garanties mentionn\u00e9es ci-dessus, qui incluent les situations o\u00f9, de l’avis du pilote commandant de bord, il existe une raison li\u00e9e \u00e0 la s\u00e9curit\u00e9 qui emp\u00eache Sky High d’honorer ces garanties, ou lorsque, de l’avis du contr\u00f4leur de du trafic a\u00e9rien, le d\u00e9placement d’un a\u00e9ronef soumis \u00e0 cette r\u00e9glementation pourrait interrompre les op\u00e9rations a\u00e9roportuaires.<\/p>

    Apr\u00e8s le retard sur la piste, tous les d\u00e9tails du retard, y compris la dur\u00e9e, les causes et les mesures prises, seront document\u00e9s et un rapport \u00e9crit sera envoy\u00e9 au Conseil de l\u2019aviation civile (JAC) et, si n\u00e9cessaire, au D\u00e9partement des transports des \u00c9tats-Unis en cas d\u2019incident sur son territoire ou \u00e0 l\u2019autorit\u00e9 comp\u00e9tente en mati\u00e8re de transport a\u00e9rien de l\u2019\u00c9tat o\u00f9 l\u2019incident a eu lieu.<\/p>

    En ce qui concerne les services aux passagers, Sky High garantit que toutes les demandes des passagers concern\u00e9s seront re\u00e7ues, trait\u00e9es de mani\u00e8re appropri\u00e9e et en temps opportun, et que les compensations correspondantes seront fournies le cas \u00e9ch\u00e9ant.<\/p>

    Si vous avez des questions concernant notre plan d’urgence en cas de retards prolong\u00e9s sur la piste, veuillez contacter un repr\u00e9sentant du service client au : +1 (809) 591 4412 \/ +1 (833) 957 0479 ; ou via l’e-mail suivant: atencionalcliente@skyhighdominicana.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Plan d\u2019urgence pour les retards prolong\u00e9s sur la piste Sky High Aviation Services Dominicana, S.A. (“Sky High”) a d\u00e9velopp\u00e9 une proc\u00e9dure de gestion des retards sur piste, con\u00e7ue pour g\u00e9rer efficacement les retards prolong\u00e9s sur la piste ou sur la rampe, en assurant \u00e0 la fois la s\u00e9curit\u00e9 et le bien-\u00eatre des passagers. Cette proc\u00e9dure […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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